I'm gobsmacked, truly gobsmacked. I recently contacted OCZ about a faulty 32GB flash drive (OCZ ATV 32GB - OCZUSBATV32G). It worked okay then became unrecognised, showing as USB\UNKNOWN. Forum postings suggested it was a common problem.
Here's my RMA details:
You are viewing RMA information for: 117172
Received Date: 2010-07-08
Replaced Date: 2010-07-26
Yes that's right. I sent it to Amsterdam, at my cost, and it arrived after 3 days. It then took OCZ 18 DAYS to act upen the replacement, which has just arrived. So it arrived on 30th July, and I sent it on 2nd July. Isn't that truly awful service?
And here's the best bit...the replacement is completely dead. Plug it into any choice of USB ports, on any computer, and absolutely nothing happens. Windows doesn't see it, nothing happens on the drive. Goosed.
I've now completely given up on this shoddy product. I'm not even going to haggle for a refund, life's too short. I'll write it off to bad experience, a bad product from a bad company.
Jim Willsher
Friday 30 July 2010
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