I'm gobsmacked, truly gobsmacked. I recently contacted OCZ about a faulty 32GB flash drive (OCZ ATV 32GB - OCZUSBATV32G). It worked okay then became unrecognised, showing as USB\UNKNOWN. Forum postings suggested it was a common problem.
Here's my RMA details:
You are viewing RMA information for: 117172
Received Date: 2010-07-08
Replaced Date: 2010-07-26
Yes that's right. I sent it to Amsterdam, at my cost, and it arrived after 3 days. It then took OCZ 18 DAYS to act upen the replacement, which has just arrived. So it arrived on 30th July, and I sent it on 2nd July. Isn't that truly awful service?
And here's the best bit...the replacement is completely dead. Plug it into any choice of USB ports, on any computer, and absolutely nothing happens. Windows doesn't see it, nothing happens on the drive. Goosed.
I've now completely given up on this shoddy product. I'm not even going to haggle for a refund, life's too short. I'll write it off to bad experience, a bad product from a bad company.
Jim Willsher
Friday 30 July 2010
Friday 12 February 2010
The arrogance of Corsair
I occasionally visit the Corsair support forum at http://forum.corsair.com/v3/forumdisplay.php?f=188. Yesterday upon signin I was directed to read a post, and I had to read it before I could proceed to the board.
And guess what the post was? Not a change of policy, or some information about board downtime etc. No, it was shameless, arrogant, self-promotion by Corsair, advertising one of their products. Even worse, it was advertising some form of memory cooling device to fit onto their RAM chips.....yet the only Corsair product I own is an SSD drive!
This is the same Corsair forum (moderated by some ego-trip guy called Yellowbeard) which bans any reference to competitor products - you can't even reference words like Crucial or Intel without getting the words replaced with *****.
I've never, ever seen such a protectionist forum. It would seem that paranoia is a job-requirement for the mods, and a forum where free thinking is banned.
Come on Google, index this page..... Corsair Yellowbeard Wired forum SSD corsair.com
And guess what the post was? Not a change of policy, or some information about board downtime etc. No, it was shameless, arrogant, self-promotion by Corsair, advertising one of their products. Even worse, it was advertising some form of memory cooling device to fit onto their RAM chips.....yet the only Corsair product I own is an SSD drive!
This is the same Corsair forum (moderated by some ego-trip guy called Yellowbeard) which bans any reference to competitor products - you can't even reference words like Crucial or Intel without getting the words replaced with *****.
I've never, ever seen such a protectionist forum. It would seem that paranoia is a job-requirement for the mods, and a forum where free thinking is banned.
Come on Google, index this page..... Corsair Yellowbeard Wired forum SSD corsair.com
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